Support For End Users

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At LIVOLTEK, we highly value the product experience of our global users, aiming to optimize our product design and provide superior services. Here, you can access valuable tips for using our products and find solutions to common issues. Your satisfaction is our utmost priority.

Tips

Which APP is needed to download to set up the inverter?

Search for the keyword Propower from Google Play Store or Apple AppStore, download and install the latest version software for free.

How to connect the inverter when the APP is downloaded?

Connect to the Logger’s network (Wi-Fi name is AP_*******)
Wi-Fi name and Password in Logger`s positive
A cell phone connects to the Logger’s Wi-Fi
Search the inverter list, and connect to the target inverter
If it is successfully connected, the home page will show the general status of the inverter.

What are the start & stop control modes of AC charger?

The default mode is APP controlled start & stop, which supports plug & play and card swiping start & stop.

How long can the AC charger fully charge the EV?

This depends on the battery capacity of the EV. For example, for a 43kWh battery, 7kW charger needs to be charged for 7h, 11kW charger needs to be charged for 4h, and 22kW charger needs to be charged for 2h.

How to turn on the energy storage inverter, and what is needed to pay attention?

Start for On-Grid：Grid→EPS→PV→Battery
Start for Off-Grid：Battery→PV→EPS→Grid

FAQ

How to build plant?

Let end customers use mobile phones to download and installation Solarman App
Click Register to enter end client user name, email address, password, and click Register to Register end client user account
registering the account,Click + to build Plant
Automatically pops up the scan interface and scans Wi-Fi Logger SN for Build Plant
Please fill in Plant Address、Capacity、Currency、name and your Contact information.Click Complete to build Plant.

Which APP is needed to download to set up the inverter?

Search for the keyword Propower from Google Play Store or Apple AppStore, download and install the latest version software for free.

What is the collector’s state when using the inverter first?

When the inverter is turned on, the NET light is off because the router is not connected. The COM light is on because the collector is connected to the inverter. The READY light flashes slowly (1s on and 1s off), which means the collector usually runs.

What does the status of the three lights on the WIFI stick represent?

What is the meaning of the indicator lights of single-phase 1kW-6kW models?

Indicator light	Mode	Instructions
Grid Indicator light	Twinkling	At least one of the PV strings has a voltage greater than 90V
	On (Twinkling Power Display )	When the machine is connected to the grid for power generation, every 30 seconds is a cycle. The first few seconds of flashing indicate the power level, and it is always on after flashing.Less than 20% rated power, every 30 seconds, flash once 20%-40% rated power, 30 seconds interval, flashing 2 times 40%-60% rated power, interval 30 seconds, flashing 3 times 60%-80% rated power, 30 seconds interval, flashing 4 times 80%-100% rated power, 30 seconds interval, flashing 5 times
Communication indicator	Off	There is no communication connection or the communication is abnormal
	Twinkling	A certain communication mode of Bluetooth, WIFI, GPRS, RS485 communicates normally
Warning Light	Off	The machine has no warnings and no faults
	Twinkling	The machine has a warning